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By Bill Frost
Frustrated with your AT&T service?
Cell phone and internet bundles are an increasingly popular way to lower your monthly bill. Check out our cell phone and internet bundles guide to learn more, and enter your zip code below to see internet options in your area.
Sign up for AT&T service
For new AT&T internet service, first-time customers can call AT&T’s toll-free customer service number at +1-866-861-6075 (Monday–Friday, 8:00 a.m.–10:00 p.m. and Saturday–Sunday, 9:00 a.m.–10:00 p.m. ET).
Or, if you’d rather sign up online, you can get home internet, wireless, or business service set up 24/7.
Contact AT&T customer service
AT&T customer service phone number
You can reach AT&T Customer Service and Technical Support at +1-800-288-2020. This is also the AT&T phone number to pay your bill.
AT&T customer service hours of operation
AT&T customer service billing and account support hours vary based on whether you need help with your TV or internet. For AT&T TV support, you can call AT&T’s customer service number at +1-800-288-2020 between the hours of 8:00 a.m. and 12:00 a.m. (midnight) ET, seven days a week.
It’s the same number for AT&T internet support. But those hours are 8:00 a.m.–10:00 p.m. Monday through Friday and 9:00 a.m.–10:00 p.m. ET Saturday through Sunday.
Technical support for both AT&T TV and internet service can be reached 24/7 at +1-800-288-2020.
AT&T outages
Internet and TV service outages can be checked on the AT&T site and through the My AT&T mobile app (under the Support tab).
AT&T customer service online
We’re covering mostly TV and internet service here, but AT&T does more than that.
AT&T’s support contact page is loaded with resources—from account status to troubleshooting guides to discussion forums and more—for the company’s wireless, TV, internet, home phone, and home security services.
There’s also the My AT&T mobile app for iOS and Android, though it’s better for checking your account, monitoring your data usage, or paying your AT&T bill than as a customer service contact.
AT&T can also be reached via social media on Instagram, Twitter, and Facebook, if you’re into that.
Other AT&T online support
| Account and billing FAQ | Other support FAQ |
|---|---|
| Pay your bill online | Move AT&T service to new address |
| Update billing contact info | Set up AT&T TV device and remote |
| Current and expired promotions | Find your Wi-Fi info |
AT&T tech support
AT&T TV and internet tech support is available 24/7. The AT&T customer service number is +1-800-288-2020 or you can contact them through online chat.
AT&T customer support for your business
If your business needs, or already has, AT&T internet and/or TV service, contact AT&T Business online or using AT&T’s toll-free customer service number at +1-877-219-3898.
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AT&T local customer service options
Looking for a physical AT&T store near you? Enter your zip code into the AT&T store finder, where you can also make an appointment.
What is the 1-800 number for AT&T customer service?
AT&T’s primary 1-800 number for customer service is +1-800-288-2020. That number will help you with billing and technical support. But additional phone numbers are in the table below if you have questions about sales and AT&T Business.
| Department | Phone number |
|---|---|
| AT&T Customer Service and Technical Support | +1-800-288-2020 |
| AT&T Sales | +1-866-861-6075 |
| AT&T Business Customer Support | +1-877-219-3898 |
Before you call AT&T
What to have at the ready when you’re calling AT&T’s customer service phone number:
- Your street address. You’ll want service installed at the right location, of course.
- Your preferred method of payment. Choose payment by checking account, savings account, credit card, or debit card. Also, have your account info or credit card numbers handy.
- Your statement preference. Choose paperless via email or online view, or get real paper by mail.
- Your phone number and email address. Receive service updates and offers through text or email (but also the occasional upsell).
AT&T bill pay phone number
- Phone: +1-800-288-2020
- Online: My AT&T
- App: My AT&T mobile app for iOS and Android
- In person: Find an AT&T store
Pay your bill
Sign up for AT&T service
- Phone: +1-800-288-2020
- Online:
- App: My AT&T mobile app for iOS and Android
- In person: Find an AT&T store
Sign up today
Cancel your AT&T service
- Phone: +1-800-288-2020
- Online: My AT&T
- App: My AT&T mobile app for iOS and Android
- In person: Find an AT&T store
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Bottom line: Is AT&T customer service good?
During CableTV.com’s most recent internet customer satisfaction survey, AT&T consistently placed in the top three in a majority of internet categories, including overall satisfaction.
In our current TV customer satisfaction survey, AT&T’s TV service was operating mostly under its U-verse banner. AT&T U-verse TV service also ranked in the top three of most categories but dropped to the middle of the pack when it came to tech support and user experience.
Pros and cons of AT&T customer service
- 24/7 online support
- Multiple help pages and videos
- Limited mobile app
- Limited discussion forums
Curious what other providers are in your area?
Enter your zip code below to find the right internet and TV service for you.
AT&T customer service FAQ
You can get assistance with your phone, internet, and business service by calling AT&T Customer Service and Technical Support at +1-800-288-2020. The telephone prompts will guide you through the process—including reaching a live customer service representative.
No, AT&T doesn’t handle customer service issues via email.
Yes, AT&T offers a live support chat on its website. You can also talk to a live representative during business hours by calling +1-800-288-2020.
