Ubisot Store (2024)

FAQs

Why doesn't Ubisoft Connect store load? ›

Check your security software Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or an anti-virus. Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues.

You have a temporary lock on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit. The card is expired.

How to Earn Units. Earn Units with every purchase at the Ubisoft Store—each $1 spent rewards you with 1 Unit*. Additionally, accumulate Units by leveling up your Ubisoft account by completing challenges in your favorite games. Unlock a 20% discount on your next Ubisoft Store purchase by using your earned Units.

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc.

Make sure that Ubisoft Connect PC is not set to offline mode Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.

There are currently no issues or updates to report.

Check your security software Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or an anti-virus. Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues.

Go to the Ubisoft Connect PC installation location. Right-click on the "cache" folder and rename it to something else, such as "cache_backup". Restart Ubisoft Connect PC. A new and empty cache folder will be created automatically.

Check the expiration date and validity date of your card. Confirm that your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update your subscription details at any time.

Due to overall weak sales in 2019, Ubisoft stated in January 2020 that it would be reorganizing its editorial board to provide a more comprehensive look at its game portfolio and devise greater variation in its games which Ubisoft's management said had fallen stagnant, too uniform and had contributed to weak sales.

Why won't Ubisoft take my card? ›

There are many possible reasons for a credit card not being accepted: The information entered at checkout does not match the billing information associated with the credit card. There is a communication issue between online systems. To rule this out, please follow our browser troubleshooting.

You can earn Units every time you level up your Ubisoft account. To level up your Ubisoft account, you need to complete Ubisoft Connect Challenges. You can check your Units balance and see when your Units are due to expire from the Ubisoft Connect website. Your Units will expire two years after you earned them.

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Any Ubisoft Connect Units you earn will be added to your Ubisoft account automatically. Please note that it may take a few days before the Units appear in your account. The Units you have earned are bound to your Ubisoft account, and will expire after 24 months.

To access your digital purchase from the Ubisoft Store for PC: • Open Ubisoft Connect PC and log into your Ubisoft account. Using the same account used to purchase the game. Go to the "Library" tab. Find and select your purchase in the list of games.

Please make sure that you are logged into the same Ubisoft account used to activate or redeem the game. All Ubisoft games, as well as any in-game content, are linked to the account they were activated or redeem on. In some cases, it is possible to transfer ownership between Ubisoft accounts.

Clear the browser history. Clear the cache and cookies of your browser. Enable cookies, if they were previously disabled. Try to open the website on a mobile device or in different browsers.